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	<title>MarketingBeyondAdvertising.com &#187; Adspeak</title>
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		<title>How to Make the Heart of Your Customer Roar with Passion for Your Brand: Deconstructing The Dodge Challenger Freedom Ad</title>
		<link>http://www.marketingbeyondadvertising.com/2011/04/deconstructing-the-dodge-challenger-freedom-ad/</link>
		<comments>http://www.marketingbeyondadvertising.com/2011/04/deconstructing-the-dodge-challenger-freedom-ad/#comments</comments>
		<pubDate>Thu, 28 Apr 2011 14:35:51 +0000</pubDate>
		<dc:creator>Tom Wanek</dc:creator>
				<category><![CDATA[Deconstructing Ads]]></category>
		<category><![CDATA[Adspeak]]></category>
		<category><![CDATA[Advertising Techniques]]></category>
		<category><![CDATA[Dodge Challenger]]></category>
		<category><![CDATA[Marketing Message]]></category>
		<category><![CDATA[Tom Wanek]]></category>

		<guid isPermaLink="false">http://www.marketingbeyondadvertising.com/?p=2285</guid>
		<description><![CDATA[In this post, I’ll deconstruct the Dodge Challenger “Freedom” ad, and peel back its many layers of persuasion. First Mental Image (FMI): A Revolutionary era British soldier/scout running, frantically, through a wooded trail; alerting his troop of the impending American attack. The ad begins with captivating first mental image that leaves the viewer eagerly anticipating [...]]]></description>
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<p>In this post, I’ll deconstruct the Dodge Challenger “Freedom” ad, and peel back its many layers of persuasion.</p>
<h3>First Mental Image (FMI):</h3>
<p><em>A Revolutionary era British soldier/scout running, frantically,  through a wooded trail; alerting his troop of the impending American  attack.</em></p>
<p>The ad begins with <span id="more-2285"></span>captivating first mental image that leaves the  viewer eagerly anticipating the story’s next scene. Clearly, you get the  feeling something significant is about to happen.</p>
<h3>The Message:</h3>
<p><em>American pride, power, innovation, freedom and independence.</em></p>
<p>Oh, where to begin? I haven’t seen an ad this rich with emotion in a  long, long time. So, let me give you five reasons why this ad roars!</p>
<h4>5 Reasons Why the Dodge Challenger “Freedom” Message is Powerful and Persuasive</h4>
<p><strong>1.) Believability:</strong> Pay particular attention to the single line of copy delivered at the end of the ad, which reads, <em>“Here’s a couple things America got right: <strong>cars</strong> and freedom.”</em></p>
<p>Now, most ad writers would have written the following line instead: <em>“Here’s a couple things America got right: <strong>Dodge Challenger</strong> and freedom.”</em></p>
<p>Yes, it’s a subtle distinction. But boasting about the Dodge  Challenger would have only triggered a hefty dose of skepticism and  rejection from the viewer.</p>
<p>The Dodge Challenger “Freedom” ad resists the allure of chest-thumping. It never once mentions the car by name; allowing  the viewer to draw his own conclusions about the Challenger’s status in  American automotive history. It’s a brilliant move that elevates the  believability of the message.</p>
<p><strong>2.) Absence of Clichés:</strong> The Dodge Freedom ad is refreshingly absent of automotive advertising clichés &#8212; <em>both in the form of copy and imagery</em>.</p>
<p>First, there are no overt attempts to guilt-trip you into “Buying  American.” Oh yes, the “Buy American” message is present, but it’s  communicated by imbuing the viewer with American pride.</p>
<p>Second, there’s no winding race track or road. Who needs pavement?  George Washington is driving his Dodge Challenger down a dirt hill,  baby!</p>
<p>Finally, there’s no mention of the 5.7 liter Hemi engine with 475  horsepower packed under the hood. Nope&#8230; again, the ad prefers to show  rather than tell. The power of the Hemi is demonstrated as it roars over  the somber background music.</p>
<p><strong>3.) Relevant Metaphor:</strong> Anchoring the Dodge  Challenger to concepts such as power, freedom and independence perfectly  aligns the ad’s message with the muscle car’s performance and heritage.  The use of metaphor also resonates with the customer;  speaking to his need to identify with and express these same emotions.</p>
<p><strong>4.) Symbolism: </strong>Scenes from the Revolutionary War evoke strong emotions of patriotism and freedom in every American.</p>
<p>And then there’s the undertone of American power vanquishing foreign invaders.</p>
<p>Recently, as you know, The Big Three U.S. Automakers were under  attack from foreign car companies. This ad symbolizes the resurgence of  American automakers who were nearly bankrupt and begging for a  government bailout.</p>
<p><strong>5.) Playfulness.</strong> Introducing the Dodge Challenger  into a Revolutionary War battle speaks to the unconscious mind’s desire  for fantasy. And I’ll bet my bottom dollar that most of us have imagined  what it would be like to travel back in time, bringing with us a piece  of modern technology. I know I have.</p>
<p>My partner, Roy H. Williams, best describes the importance of playfulness in ad copywriting: <em>“The  left hemisphere of the brain wants facts, details, descriptions and  benefits. Lefty is all about sequential logic and deductive reasoning.  Lefty looks for loopholes and discrepancies and is full of doubt.</em></p>
<p><em>But the right hemisphere cares for none of that. The right half of the brain is where fantasy lives. <strong>And Righty doesn’t know fact from fiction</strong>.</em></p>
<p><em>If you merely exaggerate, your customer’s left brain will shoot  your claims full of holes. But if you go beyond mere exaggeration – so  far beyond it that the left brain knows you’re just clowning – the right  brain will happily embrace your glowing fantasy in all its positive  glory.”</em></p>
<p>Let’s see, George Washington leading the attack while behind the  wheel of a Dodge Challenger with an American flag proudly waving from  the car’s passenger window?</p>
<p>Yeah, I think the right brain knows we’re just clowning around.</p>
<h3>Stylistic Signature:</h3>
<p>Authentic looking Revolutionary War battle scene. (That is, up until  the appearance of the Challenger.) Voices, barely audible, as the British troops prepare for battle. The somber violin howling in  the background only to be silenced by the roar of the Challenger’s Hemi  engine &#8212; a proxy for America’s power.</p>
<p>I mean, what’s not to like?</p>
<p>But I find the music choice most interesting. It certainly presents a twist that elevates the viewer’s interest.</p>
<p>Most of us would have selected background music that struck a more  upbeat and powerful tone&#8230; something in alignment with the ad’s main  message. Maybe the beating of a marching drum, for example. After all,  America’s power is being communicating here.</p>
<p>But the ad doesn’t go there.</p>
<p>The somber violin music diverges from the ad’s other layers of  communication. It’s the kind of eerie music that would typically accompany  a disaster scene, or a hero’s death.</p>
<p>But the serious tone of the violin perfectly balances the  playfulness of watching George Washington behind the wheel of the Dodge  Challenger.<br />
Somehow it all comes together and works beautifully.</p>
<h3>Last Mental Image (LMI):</h3>
<p><em>American power pushes back the foreign invaders into full retreat.</em></p>
<p>What better spokesperson for a message communicating American pride, power, freedom and independence than George Washington?</p>
<h3>Conclusion:</h3>
<p>Gawd, I love this ad. It does everything right&#8230; it breaks  conventional wisdom, it shows rather than tells, and it speaks directly  to the viewer’s established beliefs.</p>
<p>That’s one heck of a compliment, since, as many of you know, I prefer  simple and direct advertising messages. Generally speaking, your  customer is too distracted to give you the attention needed to  communicate a message so heavy with deeply layered messages. And  frankly, there are few among us that can pull off an ad as clever,  creative and relevant as the Dodge Challenger “Freedom” ad.</p>
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		<title>Please Tell Me This Wasn’t You</title>
		<link>http://www.marketingbeyondadvertising.com/2010/12/please-tell-me-this-wasn%e2%80%99t-you/</link>
		<comments>http://www.marketingbeyondadvertising.com/2010/12/please-tell-me-this-wasn%e2%80%99t-you/#comments</comments>
		<pubDate>Fri, 17 Dec 2010 14:37:16 +0000</pubDate>
		<dc:creator>Tom Wanek</dc:creator>
				<category><![CDATA[Credibility & Trust]]></category>
		<category><![CDATA[Adspeak]]></category>
		<category><![CDATA[Credibility]]></category>
		<category><![CDATA[LinkedIn]]></category>
		<category><![CDATA[Tom Wanek]]></category>

		<guid isPermaLink="false">http://www.marketingbeyondadvertising.com/?p=2027</guid>
		<description><![CDATA[LinkedIn recently announced the 10 most overused buzzwords in LinkedIn profiles. Are you ready to have your socks knocked off by the greatest clichés for the brand called you? Ladies and gentlemen. Drum-roll please. The Top 10 Overused Buzzwords in LinkedIn Profiles in the USA – 2010 Extensive experience Innovative Motivated Results-oriented Dynamic Proven track [...]]]></description>
			<content:encoded><![CDATA[
<p><img class="alignright size-full wp-image-2029" title="LinkedIn" src="http://www.marketingbeyondadvertising.com/wp-content/uploads/2010/12/LinkedIn.gif" alt="LinkedIn" width="225" height="78" />LinkedIn recently announced <a title="LinkedIn" href="http://blog.linkedin.com/2010/12/14/2010-top10-profile-buzzwords/" target="_blank">the 10 most overused buzzwords in LinkedIn profiles</a>.</p>
<p>Are you ready to have your socks knocked off by the greatest clichés for the brand called you?</p>
<p>Ladies and gentlemen. <em>Drum-roll please.<span id="more-2027"></span></em></p>
<h4><strong>The Top 10 Overused Buzzwords in LinkedIn Profiles in the USA – 2010</strong></h4>
<ol>
<li>Extensive experience</li>
<li>Innovative</li>
<li>Motivated</li>
<li>Results-oriented</li>
<li>Dynamic</li>
<li>Proven track record</li>
<li>Team player</li>
<li>Fast-paced</li>
<li>Problem solver</li>
<li>Entrepreneurial</li>
</ol>
<p>Any surprises? Not from where I’m sitting. I bet you saw these buzzwords coming from a mile away too. But just in case, be sure to <a title="Carlin Ad-Speak Calculator" href="http://www.marketingbeyondadvertising.com/adspeakcalculator/" target="_self">run your ad copy through the Carlin Ad-Speak Calculator</a> for overuse of jargon and bland advertising terms.</p>
<p>And, with 2011 peaking around the corner, perhaps it’s time you and I dust off our LinkedIn profiles and rid them of any ho-hum buzzwords and clichés.</p>
<p><strong>P.S.</strong> Did you see any buzzwords missing from the LinkedIn list? If so, please list them below and I’ll make sure they’re added to <a title="Carlin Ad-Speak Calculator" href="http://www.marketingbeyondadvertising.com/adspeakcalculator/" target="_self">the Carlin Ad-Speak calculator</a>. Have a terrific weekend!</p>
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		<title>Monday Morning Marketing Quote: How To Create A Verbal Palette</title>
		<link>http://www.marketingbeyondadvertising.com/2010/09/monday-morning-marketing-quote-how-to-create-a-verbal-palette/</link>
		<comments>http://www.marketingbeyondadvertising.com/2010/09/monday-morning-marketing-quote-how-to-create-a-verbal-palette/#comments</comments>
		<pubDate>Mon, 20 Sep 2010 12:27:43 +0000</pubDate>
		<dc:creator>Tom Wanek</dc:creator>
				<category><![CDATA[Monday Morning Marketing Quote]]></category>
		<category><![CDATA[Ad Copywriting]]></category>
		<category><![CDATA[Adspeak]]></category>
		<category><![CDATA[Barbara DeMarco-Barrett]]></category>
		<category><![CDATA[Tom Wanek]]></category>

		<guid isPermaLink="false">http://www.marketingbeyondadvertising.com/?p=1823</guid>
		<description><![CDATA[Today&#8217;s Monday Morning Marketing Quote gives you a quick tip to jazz up your ad copywriting. Barbara DeMarco-Barrett helps set the stage with a quote from her book, Pen on Fire: A Busy Woman&#8217;s Guide to Igniting the Writer Within (Amazon affiliate link). &#8220;In writing about turn-of-the-century Vienna, I realized that I needed a vocabulary [...]]]></description>
			<content:encoded><![CDATA[
<p><object width="480" height="295"><param name="movie" value="http://www.youtube.com/v/ABvKpOEUcgo?fs=1&amp;hl=en_US&amp;rel=0"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/ABvKpOEUcgo?fs=1&amp;hl=en_US&amp;rel=0" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="480" height="295"></embed></object></p>
<p><br/>Today&#8217;s Monday Morning Marketing Quote gives you a quick tip to jazz up your ad copywriting. Barbara DeMarco-Barrett helps set the stage with a quote from her book, <a href="http://www.amazon.com/gp/product/0156029782?ie=UTF8&#038;tag=markebeyonadv-20&#038;linkCode=as2&#038;camp=1789&#038;creative=390957&#038;creativeASIN=0156029782" target="_blank">Pen on Fire: A Busy Woman&#8217;s Guide to Igniting the Writer Within</a> (Amazon affiliate link).</p>
<p><em>&#8220;In writing about turn-of-the-century Vienna, I realized that I needed a vocabulary to create the right tone, so I steeped myself in literature of the time to absorb the appropriate language. When I came across words that sounded right, I jotted them down for inspiration.&#8221;</em> &#8211; Barbara DeMarco-Barrett</p>
<p>P.S. Don&#8217;t forget to use <a href="http://www.marketingbeyondadvertising.com/adspeakcalculator/">the Carlin Ad-Speak Calculator</a> to measure your ad copy for overuse of jargon and bland advertising terms.</p>
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		<title>Monday Morning Marketing Quote: Repeat Your Winners</title>
		<link>http://www.marketingbeyondadvertising.com/2010/07/monday-morning-marketing-quote-repeat-your-winners/</link>
		<comments>http://www.marketingbeyondadvertising.com/2010/07/monday-morning-marketing-quote-repeat-your-winners/#comments</comments>
		<pubDate>Mon, 12 Jul 2010 13:32:33 +0000</pubDate>
		<dc:creator>Tom Wanek</dc:creator>
				<category><![CDATA[Monday Morning Marketing Quote]]></category>
		<category><![CDATA[Adspeak]]></category>
		<category><![CDATA[Advertising Techniques]]></category>
		<category><![CDATA[David Ogilvy]]></category>
		<category><![CDATA[Tom Wanek]]></category>

		<guid isPermaLink="false">http://www.marketingbeyondadvertising.com/?p=1686</guid>
		<description><![CDATA[Are you discarding your advertising before its lost its potency? Today&#8217;s Monday Morning Marketing Quote comes from legendary ad executive, David Ogilvy, and discusses measuring the success and failure of your advertising. The quote is taken from his classic marketing and advertising book, Ogilvy on Advertising. &#8220;Repeat your winners. If you are lucky enough to [...]]]></description>
			<content:encoded><![CDATA[
<p><a href="http://www.youtube.com/watch?v=BuZU_wHAVWs"><img src="http://img.youtube.com/vi/BuZU_wHAVWs/2.jpg"></a></p>
<p><a href="http://www.youtube.com/watch?v=BuZU_wHAVWs">Click here</a> to view the video on YouTube.</p>

<p><br/><strong>Are you discarding your advertising before its lost its potency?</strong></p>
<p>Today&#8217;s Monday Morning Marketing Quote comes from legendary ad executive, David Ogilvy, and discusses measuring the success and failure of your advertising. The quote is taken from his classic marketing and advertising book, <a href="http://www.amazon.com/gp/product/039472903X?ie=UTF8&#038;tag=markebeyonadv-20&#038;linkCode=as2&#038;camp=1789&#038;creative=390957&#038;creativeASIN=039472903X">Ogilvy on Advertising</a>.</p>
<p><em>&#8220;Repeat your winners. If you are lucky enough to write a good advertisement, repeat it until it stops selling. Scores of good advertisements have been discarded before they lost their potency. You aren&#8217;t advertising to a standing army; you are advertising to a moving parade.&#8221;</em> &#8211; David Ogilvy</p>
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		<title>Monday Morning Marketing Quote: The Sight Of Action</title>
		<link>http://www.marketingbeyondadvertising.com/2010/02/monday-morning-quote-the-sight-of-action/</link>
		<comments>http://www.marketingbeyondadvertising.com/2010/02/monday-morning-quote-the-sight-of-action/#comments</comments>
		<pubDate>Mon, 15 Feb 2010 15:08:44 +0000</pubDate>
		<dc:creator>Tom Wanek</dc:creator>
				<category><![CDATA[Monday Morning Marketing Quote]]></category>
		<category><![CDATA[Adspeak]]></category>
		<category><![CDATA[Marketing Strategy]]></category>
		<category><![CDATA[Tom Wanek]]></category>

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		<description><![CDATA[Today’s edition of Monday Morning Quote discusses marketing wisdom from the book, A Pattern Language: Towns, Buildings, Construction. Yes, this is a book about the architecture and design, but this quote is extremely relevant to your marketing efforts. Have a great week!]]></description>
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<p><a href="http://www.youtube.com/watch?v=JTTcSkSwvwQ"><img src="http://img.youtube.com/vi/JTTcSkSwvwQ/2.jpg"></a></p>
<p><a href="http://www.youtube.com/watch?v=JTTcSkSwvwQ">Click here</a> to view the video on YouTube.</p>

<p><br/>Today’s edition of Monday Morning Quote discusses marketing wisdom from the book, <a href="http://www.amazon.com/gp/product/0195019199?ie=UTF8&amp;tag=markebeyonadv-20&amp;linkCode=as2&amp;camp=1789&amp;creative=390957&amp;creativeASIN=0195019199">A Pattern Language: Towns, Buildings, Construction</a>. Yes, this is a book about the architecture and design, but this quote is extremely relevant to your marketing efforts. Have a great week!<img style="border: medium none  ! important; margin: 0px ! important;" src="http://www.assoc-amazon.com/e/ir?t=markebeyonadv-20&amp;l=as2&amp;o=1&amp;a=0071359168" border="0" alt="" width="1" height="1" /></p>
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		<title>Friday Fun: Wacky Wavy Inflatable Arm-Flailing Tube Man</title>
		<link>http://www.marketingbeyondadvertising.com/2010/01/friday-fun-wacky-wavy-inflatable-arm-flailing-tube-man/</link>
		<comments>http://www.marketingbeyondadvertising.com/2010/01/friday-fun-wacky-wavy-inflatable-arm-flailing-tube-man/#comments</comments>
		<pubDate>Fri, 22 Jan 2010 17:52:24 +0000</pubDate>
		<dc:creator>Tom Wanek</dc:creator>
				<category><![CDATA[Credibility & Trust]]></category>
		<category><![CDATA[Adspeak]]></category>
		<category><![CDATA[Marketing Message]]></category>
		<category><![CDATA[Tom Wanek]]></category>

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		<description><![CDATA[Sometimes it&#8217;s good to just cut loose and have some fun. (But if your marketing looks anything like this, we really need to talk.) Enjoy the video (from the show, Family Guy) and have a great weekend! Big thanks to my friend Tamara for sharing this video.]]></description>
			<content:encoded><![CDATA[
<p><object classid="clsid:d27cdb6e-ae6d-11cf-96b8-444553540000" width="560" height="340" codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=6,0,40,0"><param name="allowFullScreen" value="true" /><param name="allowscriptaccess" value="always" /><param name="src" value="http://www.youtube.com/v/keI59KRVco8&amp;hl=en_US&amp;fs=1&amp;rel=0" /><param name="allowfullscreen" value="true" /><embed type="application/x-shockwave-flash" width="560" height="340" src="http://www.youtube.com/v/keI59KRVco8&amp;hl=en_US&amp;fs=1&amp;rel=0" allowscriptaccess="always" allowfullscreen="true"></embed></object></p>
<p>Sometimes it&#8217;s good to just cut loose and have some fun. (But if your marketing looks anything like this, <a title="Contact Tom Wanek" href="http://www.marketingbeyondadvertising.com/contact/" target="_self">we really need to talk</a>.)</p>
<p>Enjoy the video (from the show, <em>Family Guy</em>) and have a great weekend!</p>
<p>Big thanks to my friend <a title="TamaraTalks.com" href="http://www.tamaratalks.com" target="_blank">Tamara</a> for sharing this video.</p>
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		<title>The Most Lethal Credibility Killer in Marketing</title>
		<link>http://www.marketingbeyondadvertising.com/2009/07/the-most-lethal-credibility-killer-in-marketing/</link>
		<comments>http://www.marketingbeyondadvertising.com/2009/07/the-most-lethal-credibility-killer-in-marketing/#comments</comments>
		<pubDate>Wed, 15 Jul 2009 22:39:31 +0000</pubDate>
		<dc:creator>Tom Wanek</dc:creator>
				<category><![CDATA[Credibility & Trust]]></category>
		<category><![CDATA[Adspeak]]></category>
		<category><![CDATA[Credibility]]></category>
		<category><![CDATA[Tom Wanek]]></category>
		<category><![CDATA[Trust]]></category>

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		<description><![CDATA[Most credibility killers in marketing are unintentional. And they often creep up when we’re overwhelmed or distracted. A few of the most common credibility killers are: The use of ad-speak, hype or unsubstantiated claims. The failure to meet the public’s expectations. The absence of transparency or accountability. But nothing will erode your credibility faster than [...]]]></description>
			<content:encoded><![CDATA[
<p style="text-align: left;"><img class="aligncenter size-full wp-image-228" title="Credibility-Killers-In-Marketing" src="http://s81139.gridserver.com/wp-content/uploads/2009/07/Credibility-Killers-In-Marketing.jpg" alt="Credibility Killers In Marketing and Advertising" width="450" height="361" />Most credibility killers in marketing are unintentional. And they often creep up when we’re overwhelmed or distracted. A few of the most common credibility killers are:</p>
<ul>
<li>The use of ad-speak, hype or unsubstantiated claims.</li>
<li>The failure to meet the public’s expectations.</li>
<li>The absence of transparency or accountability.</li>
</ul>
<p>But nothing will erode your credibility faster than intentionally attempting to hoodwink the public.</p>
<p>Take a close look at the car dealership advertisement above. Can you spot the deliberate attempt to deceive the consumer? Here’s a hint: Study the second box in the top row.</p>
<p>Did you catch it?</p>
<p>This advertisement exploits the human brain’s tendency to take shortcuts. Which means you most likely misread the offer as, <em>“75% OFF MSRP.”</em></p>
<p>Yes, that one heck of a deal. <em>But look again.</em></p>
<p>The ad really reads, <em>“75% OF MSRP.” </em>Your brain added an extra “F.”</p>
<p>Now, I imagine the ad drove in a truckload of traffic into the dealership. But I guarantee that the ad prompted an equal amount of complaints and killed any chance to convert sales. And remember, the Internet is a word-of-mouth megaphone that gives truth-thirsty customers a lightening fast way to model the experiences of others. So companies who deceive their customers in today’s world have nowhere to hide.</p>
<p>There’s an unavoidable chasm of trust that develops once the customer discovers untruths. And deliberately deceiving the consumer is the most lethal credibility killer you&#8217;ll find in marketing today.</p>
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		<title>The Wisdom of the Past</title>
		<link>http://www.marketingbeyondadvertising.com/2008/11/the-wisdom-of-the-past/</link>
		<comments>http://www.marketingbeyondadvertising.com/2008/11/the-wisdom-of-the-past/#comments</comments>
		<pubDate>Wed, 19 Nov 2008 23:01:31 +0000</pubDate>
		<dc:creator>Tom Wanek</dc:creator>
				<category><![CDATA[Credibility & Trust]]></category>
		<category><![CDATA[Adspeak]]></category>
		<category><![CDATA[Credibility]]></category>
		<category><![CDATA[Marketing Strategy]]></category>
		<category><![CDATA[Tom Wanek]]></category>
		<category><![CDATA[Trust]]></category>

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		<description><![CDATA[“Oh, don’t worry she won’t bite.” Yeah right. Does anyone really believe that? It’s a line I hear &#8211; without fail &#8211; at least once a week from enthusiastic dog owners as I jog through my neighborhood. And although it’s been 11 years since an angry German Shepherd sunk his teeth into my leg &#8211; [...]]]></description>
			<content:encoded><![CDATA[
<p><em><img class="alignright size-medium wp-image-285" title="dog" src="http://s81139.gridserver.com/wp-content/uploads/2008/11/dog-199x300.jpg" alt="dog" width="199" height="300" />“Oh, don’t worry she won’t bite.”</em></p>
<p><em>Yeah right. </em>Does anyone really believe that?</p>
<p>It’s a line I hear &#8211; without fail &#8211; at least once a week from enthusiastic dog owners as I jog through my neighborhood. And although it’s been 11 years since an angry German Shepherd sunk his teeth into my leg &#8211; an experience that’s forever bleached into my memory &#8211; I remain skeptical whenever I hear dog owners offer such reassurances. Surly anyone whose ever been bitten by a dog can relate.</p>
<p><em><strong>Your customer’s view of marketing is a lot like this. </strong></em></p>
<p>Whether is due to one big chomp or several smaller nibbles over time, your customer has turned a doubting eye towards marketing and advertising. Past instances of ploys and gimmicks alert her brain. And your customer uses these memories to guide her buying decisions.</p>
<p>But that’s not all: Your customer also relies on the collective memories of all consumers &#8211; through what’s commonly known as “word of mouth”. And the Internet is a word-of-mouth megaphone that gives truth-thirsty customers a lightening fast way to model the experiences of others. So companies today have nowhere to hide. And that’s why the old assumptions of marketing &#8211; that you can overpower your customer with ad-speak and hype &#8211; are doomed.</p>
<p>It’s no wonder why lawmakers are <a href="http://www.msnbc.msn.com/id/27766792/" target="_blank">reluctant to rescue the Big Three U.S. Automakers</a>. Still reeling from the mortgage bailout, lawmakers &#8211; and the citizens of this country who have elected them to office &#8211; have been bitten one too many times by irresponsible companies.</p>
<p>Are you biting your customers?</p>
<p>Here’s my advice: Comb through your marketing materials: ad copy, web site, policies and procedures. <strong><em>Eliminate any and all ad-speak, hype and clichés. </em></strong>You’ll sound much more credible once you do.</p>
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